This document is the pre-contract information and distance sales agreement for orders placed via rego. It is accepted on the checkout page before ordering and takes effect when the order is placed.
Parties
Seller: IRAZ TECHNOLOGY COMPANY · Address: Atasehir, Istanbul, Turkey · Tax office / no: Istanbul / 1234567890 · Registry no: 1234567890 · Phone: [Phone] · E-mail: [E-mail]
Buyer: the account holder placing the order. Name, phone and delivery address appear in the order summary.
Subject
The sale and delivery of the products ordered by the Buyer via rego. Product names, quantities, unit and total prices, delivery fee and payment method are shown on the checkout page before ordering and stored with the order.
Price and payment
- Prices are in Turkish lira and include VAT. The order total is calculated with the prices valid when you order.
- For weighed products the amount shown is an estimate; the final amount is set after weighing and shown at delivery.
- Payment is made at the door in cash or by card. Any delivery fee is shown separately in the order summary.
Delivery
- Products are delivered the same day to the selected address within the estimated time shown. Weather, traffic and demand may affect it.
- Out-of-stock items are replaced, you are asked, or they are removed according to your substitution preference; removed items are not charged.
- Age-restricted products are handed over only to people aged 18 or over after an ID check.
- If nobody is at the address, the courier calls you; if you cannot be reached, the order may be cancelled.
Right of withdrawal
- By law there is no right of withdrawal for food, drinks and other perishable goods or goods that may pass their expiry date, nor for hygiene and personal care products whose packaging has been opened after delivery.
- For other products you may return them unopened within 14 days of delivery without giving a reason. Send your request from the order page or to [E-mail]; we refund within 14 days of receiving the product, using your original payment method.
Missing, damaged or wrong items
Please check your items at delivery. Report missing, damaged, spoiled or wrong items with a photo within 48 hours via Report a problem on the order page. Justified reports are resolved by replacement or refund.
Cancellation
You can cancel free of charge in the app before preparation starts. After that, please call us. The Seller may cancel an order due to stock, service area or force majeure and will inform you immediately.
Disputes
This agreement is governed by the law of the Turkish Republic of Northern Cyprus. Please contact us first; disputes may be brought before the competent consumer bodies and courts of the TRNC under its consumer legislation.
Effect
The Buyer confirms on the checkout page having read and accepted this document. The contract is formed when the order is placed; the accepted version is stored with the order. The Turkish text prevails.