Help
Frequently asked questions
Answers to the most common questions about ordering, delivery and payment.
How do I place an order?
Choose your delivery address, add products to your cart and confirm your order at checkout. You can order on the website or in the mobile app.
Which areas do you deliver to?
We currently deliver in İskele. Once you choose your address, you immediately see whether we deliver there, the fee and the estimated time.
See delivery areasHow long does delivery take?
It depends on your area and how busy we are. After choosing your address, you see the estimated time at the top of the page and in your cart.
What are the delivery fee and minimum order?
They depend on the area. Your cart always shows how much is left to reach the minimum order and free delivery.
How can I pay?
Pay in cash or by card on delivery. You choose the payment method when placing your order.
What if an item I ordered is unavailable?
You choose your preference when ordering: we replace it with a similar item, call you, or remove it from the order.
Can I cancel my order?
You can cancel from the order page before we start preparing it. If preparation has started, write to us in the Help section.
Do I need an account?
You sign in with your phone number; your account is created instantly with the code we send you, no password needed.
There is a problem with my order. What should I do?
Open your order from My orders and write to us in the Help section. We will get back to you quickly about missing, damaged or wrong items.
Do you have a mobile app?
Our iPhone and Android apps are coming to the stores soon. Until then, you can order on the website.